Comments on: La Viola Ouest http://foobooz.com/2007/10/la-viola-ouest/ Your guide to food, drink and deals in Philadelphia Thu, 18 Mar 2010 18:45:20 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Candace http://foobooz.com/2007/10/la-viola-ouest/comment-page-1/#comment-56642 Candace Tue, 12 Aug 2008 20:13:54 +0000 http://foobooz.com/2007/10/la-viola-ouest/#comment-56642 ATROCIOUS!!! Pretty good food, but I set up a whole thing for a bachelorette party and the entire experience was ruined! They messed up our reservation, had us at the wrong table, had no concept or ability to help with our wine, which came with explicit directions and was labeled, etc. etc. The hostess was INCREDIBLY rude and unaccommodating. When I said I thought we had the back room to ourselves she said, "Oh honey, no, that costs a lot of money," in a very condescending way. Every thing I asked her about that was wrong, she gave me an attitude or a snide answer or comment in return. I asked for the manager when we arrived and then three other times and no one ever showed to talk to us. What a disappointment. Don't ever count on them for a special occasion. I poured our table's champagne toast myself b/c even after we were all seated, at the second table, still no one came by to do it. I confirmed on the phone at least three times that I would really like it to be poured before we arrived. (5 pm, not many other tables even there) I called and spoke with the hostess and managers at least 5 times setting up and reconfirming everything, and look what happened! We even confirmed that someone would be there at 12 pm so we could drop off our flowers and wine, and not only did they not answer the door at 12 or 12:30, no one even answered the phone at until after 2pm. I called all morning b/c we had to carry flowers and TWO CASES of wine around the city ON FOOT all day until our reservation. Needless to say the whites weren't cold, so we couldn't drink them. I felt horrible for the bride and was so embarrassed that I set it up. ATROCIOUS!!!
Pretty good food, but I set up a whole thing for a bachelorette party and the entire experience was ruined! They messed up our reservation, had us at the wrong table, had no concept or ability to help with our wine, which came with explicit directions and was labeled, etc. etc. The hostess was INCREDIBLY rude and unaccommodating. When I said I thought we had the back room to ourselves she said, “Oh honey, no, that costs a lot of money,” in a very condescending way. Every thing I asked her about that was wrong, she gave me an attitude or a snide answer or comment in return.

I asked for the manager when we arrived and then three other times and no one ever showed to talk to us. What a disappointment. Don’t ever count on them for a special occasion. I poured our table’s champagne toast myself b/c even after we were all seated, at the second table, still no one came by to do it. I confirmed on the phone at least three times that I would really like it to be poured before we arrived. (5 pm, not many other tables even there)

I called and spoke with the hostess and managers at least 5 times setting up and reconfirming everything, and look what happened! We even confirmed that someone would be there at 12 pm so we could drop off our flowers and wine, and not only did they not answer the door at 12 or 12:30, no one even answered the phone at until after 2pm. I called all morning b/c we had to carry flowers and TWO CASES of wine around the city ON FOOT all day until our reservation. Needless to say the whites weren’t cold, so we couldn’t drink them. I felt horrible for the bride and was so embarrassed that I set it up.

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