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It’s The Service

Posted by Foobooz on July 31st, 2006

The New York Times takes a look at the convenience cult of Wawa. With fan clubs on MySpace and LiveJournal totalling over 6,000 devotees, there’s little doubt that people love Wawa. And according to researchers at the Ohio State University, it’s not so much the hot turke sandwich, or the Wawa brand iced-tea, but instead the service. Although paying employees about the same as other convenience stores, Wawa is somehow doing a lot better at service.

Related Tags: Wawa

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This entry was posted on Monday, July 31st, 2006 at 10:27 am and is filed under Food. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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